Refund Policy

Effective date: April 20, 2026  |  Last updated: 28 August 2026

1. Contracting Party and Billing

Your contracting party is Roland Schnurr, Wolfersbach 5, 77883 Ottenhöfen, Germany. Paid services are ordered in writing and billed by invoice; see our Terms of Service. We handle all billing enquiries and refund requests ourselves.

Existing contracts: Contracts concluded before 28 August 2026 through the reseller Paddle.com are still billed through Paddle until they end. For those, refunds are processed by Paddle to the original payment method; you can reach their support at paddle.com/help or contact us and we will forward your request.

2. Business Customers Only – No Statutory Right of Withdrawal

my8data.com is offered exclusively to businesses (entrepreneurs within the meaning of § 14 German Civil Code), legal entities under public law and public-law special funds; see Section 2 of our Terms of Service. Contracts with consumers are not concluded.

The statutory right of withdrawal under §§ 312g, 355 German Civil Code applies to consumers only and therefore does not apply to contracts with us. The same is true for the EU online dispute resolution scheme for consumers.

This does not affect your statutory warranty rights. Nor does it change how we handle refund requests: if a subscription proves unsuitable shortly after it begins, talk to us — we assess each case individually.

3. How to Request a Refund

To request a refund, please contact us:

Send us an informal message by e-mail to roland.schnurr@my8data.com or in writing to the postal address given in Section 1. Please include your invoice number or the e-mail address of your account.

We confirm receipt within two business days. Approved refunds are transferred to the account from which the invoice was paid, usually within 14 days. For existing contracts billed through Paddle, the refund is made to the original payment method (see Section 1).

4. Subscription Cancellations

You may cancel your subscription at any time by e-mail or in writing. Customers whose contract is billed through Paddle can additionally manage the subscription in their account settings. Your access will continue until the end of the current billing period. No partial refunds are issued for unused time within a billing period, unless mandatory statutory provisions require otherwise.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees for billing periods already elapsed;
• One-time purchases of downloadable templates or reports once downloaded;
• Accounts suspended due to violations of our Terms of Service.

6. Complaints

If you are not satisfied with how your refund request has been handled, please contact us directly:

Roland Schnurr
E-Mail: roland.schnurr@my8data.com

We will acknowledge your complaint within 48 hours (business days) and aim to resolve it within 14 days. Should we not reach agreement, the place of jurisdiction agreed in our Terms of Service applies.

We will make every effort to resolve disputes amicably.

7. Contact

For all billing and refund enquiries:
roland.schnurr@my8data.com