Refund Policy

Effective date: April 20, 2026  |  Last updated: April 20, 2026

1. Merchant of Record

All purchases on my8data.com are processed by Paddle.com (Paddle.com Market Limited), which acts as the Merchant of Record for all orders. Paddle provides all customer service related to billing and handles refund requests on our behalf.

2. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU as implemented in German law (§§ 312g, 355 BGB).

The withdrawal period begins on the day the contract is concluded (for subscriptions: on the day of the most recent billing date).

Important – digital content: If you have expressly consented to the service commencing immediately and acknowledged that you thereby lose your right of withdrawal, the right of withdrawal does not apply to the portion of the service already delivered (§ 356(5) BGB). For SaaS subscriptions where you have had full access to the platform from day one, Paddle will assess refund requests on a case-by-case basis.

3. How to Request a Refund

To exercise your right of withdrawal or to request a refund, please use one of the following options:

1. Via Paddle's support portal: visit paddle.com/help and reference your order number.
2. Via e-mail to us: roland.schnurr@my8data.com – we will forward the request to Paddle immediately.

Please include your order number or the e-mail address used at checkout. Paddle will process approved refunds within 5–10 business days to your original payment method.

4. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Your access will continue until the end of the current billing period. No partial refunds are issued for unused time within a billing period, except where the 14-day right of withdrawal applies (see Section 2) or where required by applicable law.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees for periods already elapsed beyond the 14-day withdrawal window;
• One-time purchases of downloadable templates or reports once downloaded;
• Accounts suspended due to violations of our Terms of Service.

6. Complaints

If you are not satisfied with how your refund request has been handled, please contact us directly:

Roland Schnurr
E-Mail: roland.schnurr@my8data.com

We will acknowledge your complaint within 48 hours (business days) and aim to resolve it within 14 days. If we cannot resolve the matter to your satisfaction, you may contact the relevant trade ombudsman service or the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We are not obliged to participate in consumer arbitration proceedings but will make every effort to resolve disputes amicably.

7. Contact

For all billing and refund enquiries:
roland.schnurr@my8data.com